Delivery, returns and warranty
What happens after you confirm.
Plain terms for trade customers. Full detail is in our Trade terms of supply.
Delivery
Delivery
Where
UK mainland, to your premises or site. Highlands, islands and Northern Ireland quoted separately.
When
In-stock lines ship the next working day. Order-in lines carry a stated date on the quote.
Cost
Shown on every quote before you confirm. No surprises later.
Changes
If a date moves, we tell you before you have to ask.
Returns
Returns
Wrong or damaged
Tell us within 48 hours of delivery and we collect and replace at our cost.
Ordered in error
Unopened stock in original packaging, within 14 days, by agreement. A restocking fee of up to 15% may apply.
Special orders
Order-in and cut-to-length items can’t be returned unless faulty.
Warranty
Warranty
New equipment
Carries the manufacturer’s warranty for the period the manufacturer sets.
Faults
Report a fault to hello@dymen.co.uk with the order and serial number. We manage the claim with the manufacturer or distributor.
Our role
We don’t add an extended warranty of our own.
- IT components
- Electronics
- Electrical
- Tools
Send the list.
Quoted within one working day · hello@dymen.co.uk