Legal · Last updated November 2026
Privacy notice
How DYMENSION LTD uses personal data when you visit dymen.co.uk, request a quote, open a trade account or buy from us. We are the controller of that data.
- Who we are
- What we collect
- Why we use it
- Who we share it with
- International transfers
- How long we keep it
- Your rights
- Complaints
Who we are
DYMENSION LTD, company no. 12607194, registered in England and Wales. Registered office: 20 Wenlock Road, London, N1 7GU. Email: hello@dymen.co.uk. ICO registration: in progress.
What we collect
- Contact details: name, job title, company, work email, phone and delivery address.
- Quote and order details: parts lists and files you upload, references, delivery instructions and order history.
- Trade account details: company number, VAT number, trading history, and the results of company and credit checks.
- Payment details: we record bank transfers. Card payments are handled by our payment provider; we never see full card numbers.
- Messages you send us, and website data such as IP address and device details. Analytics only with your consent.
Why we use it
- Reply to enquiries and prepare quotes: steps at your request before a contract, and legitimate interests.
- Process orders, deliveries, invoices and returns: contract.
- Open and manage trade accounts, including credit checks: contract and legitimate interests in managing credit risk.
- Keep accounting and tax records: legal obligation.
- Occasional business news: legitimate interests; you can opt out at any time.
- Site security: legitimate interests. Analytics: consent.
Who we share it with
Our website host and email provider, delivery couriers, our payment provider, our accountants, a credit reference agency for Trade Plus applications, and manufacturers or suppliers when we handle a warranty claim for you. We may share data where the law requires it. We never sell personal data.
International transfers
Some providers may process data outside the UK. Where they do, we rely on UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.
How long we keep it
- Enquiries and quotes that don’t lead to an order: 2 years from last contact.
- Orders, invoices and account records: 6 years from the end of the financial year.
- Credit check results: life of the account, then 6 years.
- Marketing contacts: until you opt out, then a suppression record.
Your rights
You can ask to access, correct or delete your data, restrict or object to how we use it, or move it to another provider. Where we rely on consent, you can withdraw it at any time. Email hello@dymen.co.uk; we reply within one month.
Complaints
Please contact us first. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.