FAQs
Straight answers before you send a list.
If your question isn’t here, email hello@dymen.co.uk and we’ll reply the same working day.
Ordering
Ordering and quotes
How fast do I get a quote?
Within one working day of receiving your list, for every line.
What format can I send my list in?
A spreadsheet, a PDF, or pasted text with part numbers and quantities.
Do I need an account to get a quote?
No. Your first quote needs no account.
How long is a quote valid?
Seven days, unless the quote says otherwise. Prices and stock can change after that.
Accounts
Accounts and payment
How do I pay?
By card or bank transfer, or on 30-day terms once Trade Plus is approved.
How do I get credit terms?
Apply for Trade Plus. Credit is subject to company and credit checks.
Do you supply consumers?
No. We supply businesses only, with VAT invoices showing our company details.
Delivery
Delivery
Where do you deliver?
Across the UK, to your premises or straight to site.
How long does delivery take?
In-stock lines ship the next working day. Order-in lines carry a stated date on the quote.
What if something arrives damaged?
Tell us within 48 hours of delivery and we collect and replace it at our cost.
Products
Products and warranty
Is everything new?
Yes, unless the quote clearly says otherwise.
What warranty do I get?
New equipment carries the manufacturer’s warranty. We help you with any claim.
Can you find a part you don’t list?
Usually. Send the part number and we’ll tell you straight if we can’t.
- IT components
- Electronics
- Electrical
- Tools
Send the list.
Quoted within one working day · hello@dymen.co.uk